You will have to report the damage as soon as possible to our hotline at 96999947. If there are third party vehicle(s) involved, an accident report has to be filed within 24 hours at Neo R and R Pte Ltd.
Take note of the third prty’s vehicle’s licence number,car make, colour and the driver’s particulars and contact number. Take photos of the accident scene and vehicle/s involved before moving the cars as evidence. Inform Neo R and R Pte Ltd immediately.
If the damages are minor (scratches), we have no qualms about letting you continue with the trip. However, for safety reasons, if the extent of the damage may cost the vehicle to malfunction, The vehicle will be recalled for inspection by our authorized workshop.
The cost of repair will be assessed by our authorised workshop. If any insurance claims is made by a third party, our hirer has to bear an excess of $10,000. As stated by our Motor Car Insurer.
The insurance excess is up to a maximum of $10,000 excluding GST for P-plate Drivers.